Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of Rocket Casino, including your access to and use of the website available at https://rocketbet-au.com and any associated mirror domains (collectively, the "Website"), and all gambling services offered through it. These Terms are effective from 1 January 2026.

Definitions

Key Terms

Operator means Hollycorn N.V., a company registered in Curaçao under registration number 144359, having its registered address at Heelsumstraat 51, E-Commerce Park, Curaçao, and operating the Website under Curaçao gaming sub-license 8048/JAZ2019-015 issued by Antillephone N.V. For certain payment processing activities, "Operator" also includes Libergos Limited, a wholly-owned subsidiary of Hollycorn N.V., registered in Cyprus under number ΗΕ 371971.
Website means Rocket Casino as provided via https://rocketbet-au.com and any official mirror domains (including, for example, casinorocket23.com and rocket-casino.com) that are operated by or on behalf of the Operator and may be subject to blocking by the Australian Communications and Media Authority ("ACMA").
User or Player means any natural person who creates an account on the Website or otherwise uses the gambling services provided via the Website.
Account means the personal online gambling account opened by a Player on the Website and maintained by the Operator.
Services means all online casino and related gambling services offered on the Website, including but not limited to pokies/slots, table games, live casino games, and ancillary services.
Bet or Wager means any sum of money (including funds derived from Bonuses) staked by a Player on the outcome of a game or event offered on the Website.
Real Money Balance means the portion of funds in a Player's Account that originates from deposits and from winnings generated from such deposits, excluding any part that is still subject to wagering requirements.
Bonus means any form of promotional value, including bonus funds, free spins, free bets, cashback or similar incentives, which is credited to a Player's Account under specific promotional terms and conditions.
Bonus Balance means the portion of funds and/or free spins in a Player's Account that is subject to wagering or other promotional conditions before it may be withdrawn as Real Money.
Wagering Requirements means the total amount that must be wagered using Bonus funds and/or Real Money (as applicable) before the Bonus, related winnings, or associated funds become withdrawable.
KYC (Know Your Customer) means the identification and verification measures implemented by the Operator in order to comply with anti-money laundering (AML), counter-terrorism financing (CTF), and other regulatory obligations in Curaçao and other relevant jurisdictions.
Restricted Jurisdiction means any country or territory in which participation in online gambling with the Operator is illegal or not permitted by the Operator. This includes, without limitation, Australia, where the Website is treated by ACMA as an illegal offshore gambling service.
Force Majeure Event means any event beyond the reasonable control of the Operator, including but not limited to network failures, power outages, war, acts of terrorism, civil disturbances, pandemics, governmental restrictions, or orders such as ISP blocking by ACMA.

Account Registration

Eligibility and Age Requirements

Minimum age: You may only open an Account and use the Services if you are at least 18 years old, or older where the minimum legal age for online gambling in your jurisdiction is higher. By registering, you expressly confirm that you meet this requirement.
Jurisdictional responsibility: The Services are not intended for, and must not be used by, persons located in Restricted Jurisdictions, including Australia under the Interactive Gambling Act 2001 (Cth). ACMA has listed domains associated with Rocket Casino on its register of blocked illegal gambling websites. You are solely responsible for ensuring that your use of the Website is lawful in the place where you are physically located.
One account only: Each Player may hold only one Account with the Operator. Duplicate, shared or third-party Accounts are prohibited and may be closed, with Bonuses cancelled and potential winnings voided.

Registration Process

Account creation: To register, you must complete the online registration form on the Website, providing at least a valid email address, password, full legal name, date of birth and country of residence, and confirming that you have read and accepted these Terms, the Privacy Policy, and any applicable game or bonus rules.
Email verification: The Operator may require you to verify your email address via a link or code sent to you. Your Account may remain limited or inaccessible until successful verification.
KYC verification: At any time, and particularly before processing withdrawals or if suspicious activity is detected, the Operator may request KYC documents, including:

Government-issued photo ID (passport, ID card, or driver's licence);
Proof of address (e.g., utility bill or bank statement issued within the last three months);
Proof of ownership of payment methods used (e.g., copy of bank card with masked digits, e-wallet screenshot, or wallet address confirmation);
Source of funds/source of wealth information, where required under AML/CTF obligations.

Verification outcomes: The Operator may suspend or close your Account and withhold withdrawals where you fail to provide accurate, complete or legible KYC documents, or where the information obtained suggests regulatory, AML/CTF, or legal risks.

User Obligations

Accuracy of data: You must provide true, complete and current information at registration and keep it up to date. Use of false identities, front persons or impersonation is strictly prohibited.
Password security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account. You must:
- Choose a strong, unique password;
- Not share your credentials with any third party;
- Immediately notify the Operator at [email protected] if you suspect unauthorised access or security breaches.
Personal use only: Your Account is for your personal, non-commercial use. You must not allow any other person to access or use your Account, even if they are of legal age.
Responsible gambling: You must gamble responsibly and only with funds you can afford to lose. You may request deposit limits, cool-off periods or self-exclusion by contacting support at [email protected], subject to the procedures set out on the Website. Because the Operator is offshore and not licensed in Australia, the effectiveness of such tools may differ from those mandated by Australian regulators.

Betting & Gameplay Rules

General Rules for Placing Bets

Stake limits: Minimum and maximum bet amounts are set per game or table and are displayed within the relevant game interface or in the Website's help section. The Operator may adjust these limits at any time.
Bet confirmation: A Bet is deemed placed and accepted when it is registered on the Operator's servers and appears in your game history or transaction log. The Operator's records shall be final and conclusive evidence of all transactions.
Use of balances: Bets are first staked from your Real Money Balance, unless otherwise specified. Where Bonuses apply, game rules or promotion-specific terms may require that Bets be placed from the Bonus Balance or in a specific sequence.
Game rules: Each game (including third-party games supplied by external providers) has its own rules, paytables, and return-to-player (RTP) information, accessible within the game interface. By placing a Bet, you acknowledge that you understand and accept these specific rules.

Modification and Cancellation of Bets

Irrevocability: Once a Bet has been confirmed by the Operator's systems, it generally cannot be cancelled or modified by the Player.
Operator corrections: The Operator reserves the right to refuse, limit, void or adjust any Bet in cases of:
- Obvious technical errors, mispricing or malfunction;
- Suspicion of fraud, collusion, use of bots or other prohibited tools;
- Regulatory requirements or instructions from relevant authorities.
Malfunction: In the event of a game malfunction or error in the transmission or display of results, all affected Bets may be voided. Stakes may be returned to the Player's Account, but any winnings generated as a result of the malfunction may be cancelled.

Live Casino and Chat Conduct

Respectful behaviour: In live casino games and any chat features, you must behave respectfully towards dealers, staff, and other Players. The following are strictly prohibited:
- Abusive, threatening, defamatory, racist, sexist or otherwise discriminatory language;
- Harassment, trolling or intentionally disruptive behaviour;
- Promotion of illegal activities or other gambling sites.
Fraud and collusion: You must not engage in collusion with other Players, chip-dumping, advantage play exploiting software bugs, or use of automated systems (bots) or any tools that confer an unfair advantage. The Operator may monitor gameplay and suspend or close Accounts involved in such activities.
Streaming and recording: You must not record, broadcast or publicly stream live dealer sessions or other gameplay where prohibited by the game provider's policies or local law.
Enforcement: Breaches of conduct rules may result in chat restrictions, game exclusion, Bonus confiscation, Account suspension or closure, and reporting to relevant authorities where required by law.

Bonus Terms

Bonus Activation

Eligibility: Bonuses are available at the sole discretion of the Operator and may be limited to specific Players, regions, devices or payment methods. Some Bonuses may not be available to Players from certain jurisdictions or where required by AML/CTF controls.
Activation mechanics: To receive a Bonus, you may be required to:
- Opt in on the promotions page or in the cashier;
- Enter a bonus code during deposit or registration;
- Make a qualifying deposit or place a qualifying Bet.
Promotion-specific terms: Each Bonus or promotion is governed by its specific terms, including wagering requirements, maximum bonus amounts, maximum bet per spin/round, eligible games, time limits and any restricted currencies or payment methods. In case of conflict between these Terms and promotion-specific terms, the promotion-specific terms prevail for that promotion.

Wagering Requirements and Timeframes

Wagering: Bonuses and any winnings derived from them will generally be subject to wagering requirements, which must be met before the funds become part of your Real Money Balance and can be withdrawn. The applicable wagering multiplier and calculation method (e.g., on bonus amount only, or bonus plus deposit) will be displayed in the promotion details.
Game contribution: Different games may contribute differently towards wagering requirements. For example, pokies/slots may contribute 100%, while table games or live casino games may contribute a lower percentage or be excluded entirely. The applicable contribution rates are stated in the promotion terms or Bonus Policy.
Time limits: Bonuses are usually subject to an expiry period (e.g., a number of days from activation). If wagering requirements are not met within the stated timeframe, the Bonus and any associated winnings may be forfeited. Applicable timeframes will be indicated for each promotion and may be updated periodically up to and including 2026.
Maximum bet: While wagering with Bonus funds, your maximum allowed bet per spin or game round may be limited. Exceeding this limit may lead to forfeiture of the Bonus and any associated winnings.

Prohibited Actions and Bonus Abuse

Bonus abuse: The following, among others, may be treated as Bonus abuse:
- Using multiple Accounts to claim the same Bonus more than once;
- Delaying game rounds or using "low-risk" betting patterns solely to meet wagering requirements;
- Placing bets that exceed the maximum bet while a Bonus is active;
- Depositing and withdrawing without engaging in reasonable gameplay ("zero-risk" or "cashback" cycles).
Restricted games: Certain games or game features (e.g., some jackpot or bonus-buy slots, certain table games) may be excluded from wagering. Bets placed on excluded games while a Bonus is active may not count towards wagering and may be considered a breach of Bonus rules.
Consequences: In case of suspected Bonus abuse or breach of Bonus rules, the Operator may:
- Remove the Bonus from your Account;
- Void associated winnings;
- Close your Account and/or refuse future Bonuses.

Combining Promotions

One Bonus at a time: Unless expressly stated otherwise, only one active deposit Bonus may be held at any time. You may be required to complete or cancel an existing Bonus before claiming another.
Non-stacking rule: Promotions generally cannot be combined or "stacked" (e.g., you cannot use a cashback promotion on a deposit already used to claim a welcome Bonus), unless explicitly allowed in the promotion terms.
Priority of terms: If multiple promotions could theoretically apply to the same transaction, the Operator will determine which promotion applies. The Operator's decision will be final.

Payments & Withdrawals

Deposit Methods and Processing

Supported methods: The Website may support deposits via bank cards, e-wallets, bank transfers, vouchers, and selected cryptocurrencies. The availability of specific methods depends on your country, currency and the Operator's current arrangements with payment providers.
Payment processing: For certain fiat transactions, payment processing services may be provided by Libergos Limited (Cyprus, reg. no. ΗΕ 371971) or other appointed payment agents. Your card statement may show the name of such payment agents instead of "Rocket Casino".
Limits and fees: Minimum and maximum deposit amounts, along with any applicable fees, are shown in the cashier section before you confirm a transaction. The Operator does not guarantee that all deposit methods will be fee-free; third-party fees may apply.
Crypto deposits: Where cryptocurrency is accepted, you are responsible for:
- Sending funds to the correct wallet address;
- Accounting for any network fees or exchange-rate fluctuations;
- Complying with any tax or reporting obligations in your jurisdiction, including Australia if applicable.

Withdrawals

General rules: You may request withdrawals from your Real Money Balance via the cashier. The Operator may, where feasible, process withdrawals using the same method and currency used for deposits.
KYC and security checks: Before processing withdrawals, the Operator may conduct KYC, AML/CTF, affordability and security checks. Failure to successfully complete such checks may result in withdrawal delays or refusal.
Limits: Minimum and maximum withdrawal amounts per transaction, time period, or Account may apply and are displayed in the cashier. VIP or higher-tier Players may be offered higher limits at the Operator's discretion.
Processing times: Internal review times vary by method and risk profile. Once approved, payout speed depends on the payment provider and may be affected by intermediary banks, crypto network congestion, or regulatory requirements.
Pending period and reversal: The Operator may offer a short "pending" period during which you may cancel (reverse) a withdrawal request and return funds to your Account for further play. Availability and duration of such feature are specified in the cashier and may change.

Chargebacks, Refunds and Adjustments

Chargebacks: You must not request chargebacks or otherwise reverse deposits after using the funds for gambling. In case of a chargeback, the Operator may:
- Deduct the disputed amount and any related costs from your Account;
- Void any winnings generated from such funds;
- Share relevant information with payment providers and authorities where permitted by law.
Refunds: Deposits are generally non-refundable once used to place Bets. In exceptional cases (e.g., confirmed technical errors), the Operator may, at its discretion, provide partial or full refunds to your Account balance.
Bonus-related funds: If a Bonus is cancelled or forfeited (for example, on account closure or Bonus abuse), any remaining Bonus Balance and associated winnings may be removed, leaving only the Real Money Balance, subject to any offsets for chargebacks or unpaid fees.

Regional Compliance Note: The Operator is not licensed by any Australian state or territory regulator and is treated as an illegal offshore gambling service by ACMA. As a result, withdrawals may be impacted by ISP blocking or banking restrictions in Australia, and you may not have recourse under Australian Consumer Law in relation to the Services.

Limitation of Liability

Operator's Obligations

Service provision: The Operator shall provide the Services with reasonable skill and care, in accordance with its Curaçao licence and contractual arrangements with software and payment providers.
Fairness and RNG: Games offered on the Website are provided by licensed third-party software providers that use random number generators (RNGs) or equivalent mechanisms designed to ensure fair and random outcomes, as approved under the Curaçao licensing framework.
Accuracy of results: The Operator endeavours to ensure that game outcomes and account balances recorded on its systems are accurate. In case of discrepancies between your screen display and the Operator's server records, the latter shall prevail.

Exclusions and Limitations

No warranty of uninterrupted access: The Services are provided on an "as is" and "as available" basis. The Operator does not guarantee uninterrupted, error-free or virus-free operation, nor continuous availability of specific games or payment methods.
Technical failures and Force Majeure: To the maximum extent permitted by applicable law, the Operator shall not be liable for any loss or damage arising from:
- Technical failures, network interruptions, latency or software bugs;
- ISP blocking, DNS tampering or other enforcement actions, including those directed by ACMA in Australia;
- Force Majeure Events or actions of third parties beyond the Operator's reasonable control.
Indirect and consequential losses: To the maximum extent permitted by law, the Operator shall not be liable for any indirect, incidental, consequential or punitive damages, including loss of profits, loss of opportunity or reputational damage, even if advised of the possibility of such damage.
Maximum liability: Without prejudice to the above, and to the extent permitted by applicable law, the Operator's total aggregate liability to you in respect of any claim arising out of or in connection with the Services shall not exceed:
- The amount of the Bet(s) which gave rise to the relevant claim; or
- The amount of Real Money you deposited with the Operator in the 30 days preceding the event giving rise to the claim, whichever is lower.
Non-excludable rights: Nothing in these Terms shall exclude or limit any statutory rights which cannot lawfully be excluded. However, because the Operator is offshore and not licensed in Australia, you may have limited or no practical recourse under Australian Consumer Law in relation to the Services.

Intellectual Property Rights

Ownership of Content

Operator IP: All rights, title and interest in and to the Website and Services, including text, graphics, logos, trademarks, trade names (including "Rocket Casino"), domain names (including rocketbet-au.com), user interfaces, software code, databases, and underlying technology, are owned by the Operator, its group companies or its licensors.
Third-party IP: Games and related materials provided by third-party software providers remain the exclusive property of those providers and are used on the Website under licence.

Permitted Use

Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for private, non-commercial entertainment purposes only, strictly in accordance with these Terms.
Prohibited activities: Without the prior written consent of the Operator or the relevant rights holder, you must not:
- Copy, reproduce, adapt, modify, create derivative works from, or publicly display any part of the Website or its content;
- Reverse engineer, decompile, disassemble or otherwise attempt to obtain the source code of any software on the Website, except where expressly permitted by applicable law;
- Use automated tools (such as bots, crawlers, spiders or scrapers) to access or interact with the Website, except for standard search engine indexing or accessibility tools as allowed by law.
Trademarks: "Rocket Casino" and any related logos or marks displayed on rocketbet-au.com are trademarks or registered trademarks of the Operator or its group companies. You may not use such marks without prior written permission.

Privacy & Data Protection

Data Processing and Privacy Policy

Privacy framework: The Operator processes personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms and is available on the Website. The Privacy Policy explains:
- What personal data is collected and how it is used;
- Legal grounds for data processing and data retention periods;
- How cookies and similar technologies are used on rocketbet-au.com;
- Your rights in relation to your personal data, subject to applicable law.
Cross-border transfers: Because the Operator is based in Curaçao and uses service providers in various countries (including Cyprus), your data may be transferred across borders. By using the Website, you acknowledge and consent to such transfers, subject to safeguards described in the Privacy Policy.
Responsible gambling and AML: Personal data may be used to comply with responsible gambling, AML/CTF and fraud-prevention obligations, including transaction monitoring and reporting to competent authorities where required by law.

Changes to Terms

Amendment Procedure

Right to modify: The Operator may modify these Terms from time to time, including to reflect changes in laws, regulatory guidance (such as developments under Curaçao's National Ordinance for Games of Chance), industry standards, or the Operator's business practices.
Notification: Where changes are material, the Operator will use reasonable efforts to notify you by:
- Posting the updated Terms on the Website with a new "effective date"; and/or
- Displaying a prominent notice or banner upon login; and/or
- Sending an email to the address registered to your Account.
Review obligation: It is your responsibility to review the Terms regularly. Continued use of the Website after changes take effect will constitute your acceptance of the updated Terms.

Right to Discontinue Use

If you disagree: If you do not agree with any updated Terms, you must immediately stop using the Website, cancel any ongoing Bonuses, and request withdrawal of your Real Money Balance (subject to KYC and other applicable conditions).
Transitional handling: In case of changes that materially affect existing promotions or Bets, the Operator will, where reasonably practicable, apply the Terms that were in effect at the time you entered the promotion or placed the Bet, or otherwise provide a fair alternative in accordance with its obligations under Curaçao law.

Termination & Suspension

Operator's Right to Suspend or Terminate

Grounds for action: The Operator may suspend or close your Account, freeze funds, and/or cancel Bonuses or Bets, in whole or in part, if:
- You breach these Terms or any game/bonus rules;
- You provide false, misleading or incomplete information during registration or KYC;
- You are suspected of fraud, money laundering, terrorist financing, Bonus abuse, collusion, or use of automated tools;
- The Operator receives a chargeback, payment dispute, or notification of unusual banking activity;
- You are located in or otherwise associated with a Restricted Jurisdiction, including Australia, or any jurisdiction where the Operator is required to restrict access;
- Directed to do so by a competent authority or pursuant to applicable law.
Notice: Where legally permissible and commercially reasonable, the Operator will notify you of suspension or closure and may request additional information or documentation.

Consequences of Termination

Balance handling: Upon closure of your Account:
- Your Real Money Balance (subject to any chargebacks, unpaid fees, or investigations) will, where possible, be returned to you via an available payment method;
- Your Bonus Balance and any associated winnings may be cancelled unless otherwise required by applicable law.
Ongoing investigations: The Operator may hold some or all funds in your Account during an investigation into suspected breaches, AML/CTF concerns or regulatory queries. If misconduct is confirmed, funds may be forfeited or withheld to the extent permitted by law and licence conditions.
Voluntary closure and self-exclusion: You may request Account closure or self-exclusion at any time by contacting [email protected]. The Operator will implement such requests within a reasonable timeframe, subject to technical and legal constraints of its offshore licensing framework.

Governing Law & Jurisdiction

Applicable Law

Primary governing law: These Terms, your Account, and any use of the Services shall be governed by and construed in accordance with the laws of Curaçao, without regard to conflict-of-law principles.
Mandatory local law: Nothing in this clause limits the application of any mandatory laws that cannot be contractually excluded and which may apply to you by virtue of your habitual residence. However, the Operator is not licensed in Australia and is identified by ACMA as an illegal offshore gambling service, which significantly limits the practical enforceability of Australian consumer protection rights in relation to the Services.

Dispute Resolution

Internal complaints: If you have a complaint, you should first contact customer support at [email protected], providing full details of the issue, your Account information, and any relevant screenshots or transaction IDs. The Operator will endeavour to respond within a reasonable period.
Escalation: If you are not satisfied with the outcome of the internal complaints process, you may request that your complaint be escalated within the Operator's organisation for further review.
External resolution: To the extent required or permitted by the Curaçao licensing regime, certain disputes may be referred to the relevant licence-holder or supervisory body (such as Antillephone N.V.) for consideration, in accordance with their procedures. Details may be provided upon request or via the licence validation seal linked on the Website.
Court jurisdiction: Subject to any mandatory arbitration or alternative dispute resolution procedures arising from Curaçao law or the licence conditions, you agree that any unresolved dispute may be submitted to the competent courts of Curaçao, and you hereby irrevocably submit to their exclusive jurisdiction.

Contact Information

Customer Support

Email: For general enquiries, account queries, responsible gambling requests (including self-exclusion) and complaints, contact: [email protected].
Phone: A dedicated telephone support line is not currently specified. All communications should be made via email or through any in-site support tools offered on rocketbet-au.com from time to time.

Legal and Corporate Correspondence

Operating company: Hollycorn N.V., registration number 144359, registered in Curaçao.
Registered / legal address: Hollycorn N.V., Heelsumstraat 51, E-Commerce Park, Curaçao.
EU/EEA payment agent: Libergos Limited, registration number ΗΕ 371971, registered in Cyprus (detailed street address not specified in the data provided).
Mailing address: Unless a different address is specified on the Website, legal notices to the Operator should be sent by email to [email protected], and, where hard copy is required, to Hollycorn N.V. at the Curaçao address above.

Regional Compliance Note: By using Rocket Casino via rocketbet-au.com, you acknowledge that the Operator is licensed in Curaçao under sub-license 8048/JAZ2019-015 (last verified via Antillephone N.V. validation as of October 2024), is not licensed in Australia, and that ACMA has taken enforcement action against domains associated with Rocket Casino. You access and use the Services entirely at your own risk, and it is your responsibility to ensure compliance with all laws applicable to you, including through 2026.