Responsible Gaming

OBSERVE: Responsible gaming means treating gambling on rocketbet-au.com (Rocket Casino) as paid entertainment, not a way to make money or solve financial problems. EXPAND: Because online casino services are not licensed in Australia and may be subject to ACMA enforcement actions (including ISP blocking), players should be especially cautious about time, spending, and expectations. REFLECT: Rocket Casino is committed to providing practical tools, clear information, and support pathways so you can stay in control and seek help early if gambling stops being enjoyable.

Risk Awareness

OBSERVE: Gambling-related harm can develop gradually and may be hard to spot while you are playing. EXPAND: The most common warning signs include behavioural, emotional, and financial indicators that appear both during play and outside the site. REFLECT: If any signs below feel familiar, consider using limits immediately and contacting confidential support resources listed on this page.

Common signs of risky gambling

• Loss of control: You place bets more often or for longer than planned, repeatedly extend sessions, or feel unable to stop even when you intend to.
• Preoccupation: You think about gambling on rocketbet-au.com when you are not playing (planning bets, chasing promotions, or reliving wins/losses).
• Chasing losses: You increase stake size or deposit again soon after a loss to "get back" to even.
• Financial stress: You spend money allocated to essentials (rent, bills, groceries), borrow to gamble, sell items, or hide statements/transactions.
• Emotional changes: You feel irritability, anxiety, guilt, or restlessness when trying to cut down, or you gamble to escape stress or low mood.
• Impact on relationships/work: You miss work/study, withdraw from family/friends, or argue about gambling time or spending.
• Secrecy: You minimise or hide gambling activity, balances, or time spent online.

Quick self-assessment (private check)

OBSERVE: Answer the statements based on the last 3 months. EXPAND: A single "Yes" can be a meaningful early signal; multiple "Yes" answers indicate increased risk. REFLECT: Use this as a prompt to set limits, take a break, or seek professional support.

• Time: "I often gamble longer than I intended."
• Money: "I have spent more than I could comfortably afford to lose."
• Chasing: "After losing, I felt I needed to gamble again soon to recover money."
• Control: "I have tried to cut down or stop, but I couldn't follow through."
• Secrecy: "I have hidden gambling activity or spending from others."
• Impact: "Gambling has caused stress, conflict, or problems at work/study/home."
• Mood: "I gamble to cope with anxiety, loneliness, boredom, or sadness."
• Borrowing: "I borrowed money or used credit to gamble."

Regional compliance note (AU): If you are in Australia and feel at risk, you can access free, confidential counselling via national and state/territory services listed below. If there is immediate danger or crisis, call 000.

Limits & Tools

OBSERVE: Practical controls help you keep gambling predictable and within an entertainment budget. EXPAND: The most effective approach combines spending limits, time limits, and planned breaks before harm escalates. REFLECT: Set limits on rocketbet-au.com as early as possible, and treat them as non-negotiable personal safety rules.

Deposit limits (daily / weekly / monthly)

OBSERVE: A deposit limit restricts how much you can add to your account over a set period. EXPAND: Deposit limits are most useful when aligned with your budget (discretionary funds only) and when set across multiple timeframes. REFLECT: Use the steps below to configure limits conservatively.

1. Open your account settings: Log in to rocketbet-au.com > go to My Account (or Profile).
2. Find the responsible gaming area: Select Responsible Gaming (sometimes listed under Security or Account Limits).
3. Choose "Deposit Limits": Pick the limit period: Daily, Weekly, or Monthly.
4. Enter amounts: Input a number you can afford to lose:
   • Daily: an amount that fits your day-to-day discretionary spend.
   • Weekly: your weekly entertainment budget minus other leisure costs.
   • Monthly: a capped amount that will not affect rent, bills, or savings goals.
5. Confirm and save: Review the amounts and select Save / Confirm.

Important: Once set, a lower limit should take effect promptly; increases may be delayed as a safer-gambling measure. If the interface does not display a limit feature, request it through [email protected] and ask the Responsible Gaming team to apply your limits.

Time spent limits (session timer)

OBSERVE: Time passes quickly during gambling sessions. EXPAND: Session timers reduce dissociation and help prevent late-night or extended play, which correlates with higher risk-taking. REFLECT: Use a timer and stop when it expires - do not "reset and continue" as a default habit.

1. Navigate: Log in > My Account > Responsible Gaming / Time Limits.
2. Set a session duration: Choose a realistic limit (e.g., 30, 60, or 90 minutes).
3. Enable reminders: Turn on pop-up notifications (if available) at intervals (e.g., every 15 minutes).
4. Stop on alert: When you receive the "time reached" message, log out and take a break away from screens.

Time-Out breaks (24 - 72 hours)

OBSERVE: A Time-Out is a short cooling-off period that prevents impulsive deposits and play. EXPAND: Short breaks are most effective when used at the first sign of chasing losses, frustration, or fatigue. REFLECT: Choose a period that interrupts patterns: 24, 48, or 72 hours.

1. Go to: My Account > Responsible Gaming > Time-Out.
2. Select duration: Choose 24 - 72 hours.
3. Confirm: Read the notice explaining restricted access during the break, then select Confirm.
4. During Time-Out: You should not be able to place bets. Use this time to review your spending, talk to someone you trust, or contact a support service.

Regional compliance note (AU): If you are in Australia and feel you need longer support than 72 hours, consider Self-Exclusion (below) and contact Gambling Help Online for counselling.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger, longer-lasting measure designed for people who want to stop gambling entirely for a set period or permanently. EXPAND: It is appropriate where limits and short breaks are not enough, or where gambling has already caused harm. REFLECT: Rocket Casino treats self-exclusion requests as high priority and will apply restrictions as quickly as practicable once your request is verified.

How to self-exclude (temporary or permanent)

1. Open the self-exclusion area: Log in to rocketbet-au.com > My Account > Responsible Gaming > Self-Exclusion.
2. Choose a period: Select a duration from 6 months up to lifetime (permanent exclusion).
3. Confirm your decision: Read the consequences and select Confirm. If prompted, complete any additional verification steps required to prevent misuse (e.g., account/password confirmation).
4. If you cannot access the tool: Email [email protected] with the subject line "Self-Exclusion Request", include your account identifier (username and registered email), and specify the exclusion duration (6 months to lifetime).
5. Request confirmation: Ask support to confirm the start date/time of exclusion and whether any residual balance is withdrawable under the Terms.

Consequences of self-exclusion (what changes)

• Access restrictions: You will not be able to log in or place bets during the exclusion period, and marketing communications should be suppressed where technically possible.
• No reactivation on request: Temporary self-exclusion is intended to last the full selected period. Permanent self-exclusion is intended to be indefinite.
• Balance and withdrawals: OBSERVE: Some players self-exclude with remaining funds. EXPAND: Withdrawal eligibility can depend on verification/AML checks and the site's withdrawal rules. REFLECT: During self-exclusion, you may be unable to access gameplay; if a withdrawal is permitted, it may require identity verification and may be processed through support.
• Bonuses and active wagers: Any unclaimed bonuses may be forfeited; open bets may settle according to game rules, but you should not be able to place new wagers.
• Refunds: Rocket Casino does not generally provide refunds for losses. If you believe there is an error, you should contact support promptly with timestamps and evidence; responsible-gaming requests do not automatically invalidate gameplay outcomes.

Regional compliance note (AU): Rocket Casino (Rocket Casino) is operated by Hollycorn N.V. (registered in Curaçao, Reg. No. 144359) under a Curaçao licence (Antillephone N.V., licence no. 8048/JAZ2019-015). In Australia, the site is not licensed by state/territory regulators and has been subject to ACMA blocking actions. This affects local complaint pathways; therefore, we strongly recommend using Australian counselling and support services and independent blocking tools listed below.

Support Resources

OBSERVE: Support is available whether you are worried about your own gambling or someone else's. EXPAND: The most effective help combines (1) immediate confidential counselling and (2) practical barriers like self-exclusion and blocking software. REFLECT: Choose at least one contact option below and save it to your phone before you gamble again.

Local support (Australia)

• Gambling Help Online (Australia-wide): Free, confidential counselling and information.
  • Phone: 1800 858 858
  • Website: gamblinghelponline.org.au
  • Hours: 24/7
  • Languages: English; interpreter support may be available on request
• Lifeline (crisis support):
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Hours: 24/7
  • Languages: English (interpreter options vary)
• Beyond Blue (anxiety/depression support):
  • Phone: 1300 22 4636
  • Website: beyondblue.org.au
  • Hours: 24/7 phone and chat (service availability may vary)
  • Languages: English

Confidentiality note: These services are confidential. If you are at risk of harm right now, call 000 in Australia.

International support organizations

Self-exclusion schemes (selected examples)

OBSERVE: Many jurisdictions operate centralised self-exclusion registers for locally licensed operators. EXPAND: These schemes may not apply to offshore/grey-market sites, but they can still protect you across local venues and licensed sites. REFLECT: If you use multiple gambling services, consider enrolling in any scheme available in your country/region.

• United Kingdom: GAMSTOP (online self-exclusion) - gamstop.co.uk
• Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego) - available via Spanish regulator resources
• Australia: State/territory based options exist for venues and some wagering products; for online casino-style gambling, use counselling plus blocking tools and account-level self-exclusion where available.

Blocking and filtering tools (devices & networks)

• Gamban: Blocks gambling sites and apps across devices - gamban.com
• BetBlocker: Free gambling-blocking tool - betblocker.org
• Banking controls: Many Australian banks offer gambling transaction blocks; check your bank's card settings and request additional restrictions where available.

Family and peer support resources

OBSERVE: Harm affects families and friends, not only the person gambling. EXPAND: Family support improves outcomes when it focuses on safety, boundaries, and professional help. REFLECT: If you are supporting someone, use the resources below and consider speaking to a counsellor yourself.

• Gambling Help Online (AU): Guidance for family and friends - gamblinghelponline.org.au
• Gam-Anon (family groups related to GA): gam-anon.org
• Gambling Therapy (support forums): gamblingtherapy.org

Help for Family

OBSERVE: It can be difficult to raise gambling concerns without conflict. EXPAND: Conversations are more effective when they focus on observable behaviour, safety, and support options rather than blame. REFLECT: Use the steps below to encourage help-seeking while protecting your own wellbeing.

How to start the conversation

• Choose a calm time: Talk when they are not gambling and emotions are stable.
• Use specific observations: "I noticed extra deposits late at night" rather than "You always gamble."
• Focus on impact: Discuss wellbeing, finances, relationships, and stress (not wins/losses).
• Offer practical options: Suggest a 24 - 72 hour Time-Out, self-exclusion, and contacting Gambling Help Online together.
• Set boundaries: Decide what you will and won't do (e.g., do not lend money to gamble; separate finances if needed).

Next steps (support pathways)

1. Encourage professional support: In Australia, recommend Gambling Help Online 1800 858 858 for confidential counselling and referral pathways.
2. Use financial safeguards: Bank gambling blocks, card limits, and budgeting assistance.
3. Reduce access: Install blocking tools (Gamban/BetBlocker) on phones, tablets, and computers.
4. Consider healthcare support: A GP, psychologist, or psychotherapist can help address anxiety, depression, and impulse-control issues that often co-occur.

Family links (forums/chats/groups)